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The Concierge service

Hand the entire thing to us. That's the deal.

When someone dies there's a funeral to arrange — and then everything around it: the registrar, the banks, the pensions, the probate, your own affairs. Concierge brings all of it together. We connect you to a trusted local funeral director for the funeral itself, and co-ordinate everything else alongside them. One co-ordinator. One number. One file.

The honest version

Your first call is free. You don't pay until you've confirmed exactly what you want.

You don't need to choose a tier here. Inside the journey, at the close of every stage, we offer exactly the right level for your situation — and when AfterLife arranges the funeral, our concierge service is included until the funeral or Celebration of Life is completed, then £899 to the very end. This page is simply the menu in full.

  • First call with a co-ordinator, free, no obligation
  • Nothing charged until you've confirmed what we're doing
  • Walk away at no cost if it's not for you
Begin the journey or, if you'd rather talk to someone — call us
What Concierge does

A single co-ordinator who takes it all over.

A single co-ordinator who calls you within two hours, then takes over. Every supplier briefed, every appointment attended, every notification sent. We work with vetted providers across the UK to secure the best available terms on your behalf.

  • One named co-ordinator from start to finish
  • Funeral arrangements, faith liaison, body collection, repatriation
  • Tell Us Once and the full notification cascade — banks, pensions, insurance, utilities
  • Probate via our vetted solicitor network — fixed fee, SRA-regulated
  • Memorial pages, headstones, grief support — when you're ready
How it actually works

From the moment you confirm.

  • 1You confirm ConciergeEither through the journey with your plan in front of you, or directly. No payment until your co-ordinator has spoken to you.
  • 2First call within 2 hoursYour co-ordinator phones — name, direct number, mobile. They've already read your file. You don't repeat yourself.
  • 3We start work that dayFuneral director called. Faith liaison made. Registration booked. Notifications drafted. We update you, you don't chase.
  • 4Weekly summary, no surprisesA short message every Monday — what we did, what's next, anything we need from you. Always optional, never urgent.

Let AfterLife arrange the funeral, and our concierge service is included until the funeral or Celebration of Life is completed. Every urgent matter, every organisation told, the wake, the co-ordination — simply part of looking after you. Then £899 if you'd like us to carry it through to the very end. The tiers below apply when you use your own funeral director.

Funeral Concierge

Three levels of help with the funeral itself.

Pick the intensity that fits your family. First call always free — you pay only after we've confirmed what you want.

Light
A guide alongside you. You stay in the driving seat — we give you a clear plan and pull together what you need.
£199
Full
Hands-on case management. We run the funeral on your behalf; your co-ordinator attends the day itself.
£599
Complete
Funeral · Full, plus the entire administrative cascade in the months after — through to pre-probate.
£1,299

Complete is £899 all-in after an AfterLife-arranged funeral. Executor Concierge (probate) is a separate add-on, +£1,500 — see below.

What's actually included

The full breakdown.

Here's exactly what each tier does. No vague promises — we list every action.

Service
Light
£199
Full
£599
Complete
£1,299
Co-ordinator type & availability
Co-ordinator
Single, from a small team
Named co-ordinator
Named co-ordinator
Availability
Business hours
Evenings & weekends
Evenings & weekends
Calls & contact
Two scheduled calls
Unlimited contact
Unlimited contact
Funeral-day attendance
Funeral arrangements
Written plan tailored to faith & family
Funeral director shortlist with itemised quotes
We source & brief all suppliers (florist, cars, celebrant, venue, catering)
Delegated authority to confirm suppliers within agreed budget
Faith liaison (mosque, synagogue, church, temple)
Itemised invoice review before you pay any supplier
Death registration & immediate aftermath
Body collection arranged
Death registration booked
Co-ordinator attends the registrar with you
Family-notification message drafted
Notifications & admin cascade
Tell Us Once submitted
30+ organisations notified (banks, pensions, insurance, utilities)
HMRC, DVLA, Passport Office notifications
Bereavement Support Payment claim prepared & submitted
Property security and council tax exemption submitted
Memorial page set up with your photos and words
Duration of support
Co-ordinator on direct line
1 week
4 weeks
6 months
Weekly progress summaries
Probate (Executor Concierge add-on, +£1,500)
Grant of probate handled via SRA-regulated solicitors
Estate administration & asset realisation
IHT filing where required
How it actually works

From the moment you confirm.

No portal logins. No long forms. One co-ordinator, one phone call, one running case file.

Step 1
You confirm Concierge

Either through the journey with your plan in front of you, or directly. No payment until your co-ordinator has spoken to you.

Step 2
First call within 2 hours

Your co-ordinator phones — name, direct number, mobile. They've already read your file. You don't repeat yourself.

Step 3
We start work that day

Funeral director called. Faith liaison made. Registration booked. Notifications drafted. We update you, you don't chase.

Step 4
Weekly summary, no surprises

A short message every Monday — what we did, what's next, anything we need from you. Always optional, never urgent.

Honest questions

Things people ask before signing up.

Is Concierge worth the fee?

That's for you to decide — and you decide after your free first call, not before. We work directly with vetted funeral directors, solicitors, and other providers across the UK; we know what reasonable pricing looks like in your area and we'll tell you when something isn't. We also help surviving spouses identify support they may be entitled to, like Bereavement Support Payment, which many families don't realise applies to them.

Your first call is free. If after that call you don't think Concierge is worth it, you walk away with no charge.

Are you regulated?

AfterLife operates as a marketplace and concierge co-ordination service. We are not a funeral director, solicitor, or financial adviser ourselves — but the providers we work with are. Probate work is delivered by SRA-regulated solicitors. Will and LPA work is solicitor-reviewed where required. Funeral plan administration follows FCA rules and Funeral Planning Authority standards. Funeral directors in our network are members of NAFD or SAIF and comply with the CMA Order. Concierge co-ordinates with these regulated professionals on your behalf for each part of your journey.

Modern Slavery, Privacy, Complaints — see the footer.

What if we change our mind partway through?

You can stop at any point. We hand back the file, we tell you exactly what's been done and what's outstanding, and we refund the unused portion of your fee on a pro-rata basis. We don't lock anyone into anything.

Do you handle Muslim, Jewish, Hindu and Sikh funerals?

Yes — and the speed required for each. We have funeral directors, mosques, synagogues, gurdwaras, and crematoria with family-witness chambers in our network across every UK metro. The journey asks faith first because almost everything else flows from it — collection timing, body care, ceremony, who needs to be involved. A Muslim family in Birmingham at 6pm gets very different first steps from a Catholic family in Surrey on a weekday morning.

Is this just an undertaker with a different name?

No. A funeral director handles the body, the ceremony, and the immediate weeks. Concierge handles all of that plus the financial cascade (banks, pensions, insurance), the property, the legal work, the surviving spouse's own affairs, and stays with the family through probate and beyond. The funeral director is the first and most important professional we connect a family to — you don't choose AfterLife instead of a funeral director, you reach the right one through us, and we co-ordinate everything around them.

What if we already started with an undertaker?

That's fine. We work alongside whoever you've chosen. Concierge picks up everything that isn't already in motion — registration, notifications, property, financial, probate. Nothing wasted, no awkward handover. Many of our cases come in this way: family hires an undertaker, then realises there's another 60 things to do beyond the funeral itself.

How is this different from doing the journey?

The journey gives you a personalised plan and shows you exactly which suppliers we'd choose for each step. It's free, takes about 5 minutes, and you can walk away with the plan and do everything yourself if you prefer.

Concierge is when you say "yes, you do all of that for me." Same plan — but we make every call, manage every supplier, file every form. You only hear from us with weekly summaries and any decisions only you can make.

Do you take commission from suppliers?

No. Suppliers pay a flat monthly subscription to appear on the marketplace in their postcode area — and that is the only money that ever changes hands between a supplier and AfterLife. There is no commission, no introducer fee, and no per-booking payment of any kind, so no supplier can pay their way into a recommendation.

The supplier's price to you is exactly the same as booking them directly, and recommendations are driven only by distance, rating and faith specialism.

Talk to a co-ordinator

Request a callback.

Leave your details and a Concierge co-ordinator will call you — usually within two hours, always free, with no obligation.

Optional — faith, location, timing, whatever's useful.

Arranging the funeral or Celebration of Life?

Build the specification with us, or give us the key details and we'll take care of it. Either way you get a document you can print, write on, and take to any funeral director.

Open the Funeral & Celebration Builder

A quiet field gate at dusk, gentle golden light on the horizon
Most families start with the journey

See what your plan would actually look like.

Named local suppliers, faith-aware, costed honestly. Then decide whether to hand it to Concierge or do parts yourself. No pressure, no payment, no commitment.